Responsible Gaming at
hibagee — Play Smart,
Stay in Control

At hibagee, we believe that online gaming should be a source of entertainment — never a financial strategy, a coping mechanism, or a source of stress. We are committed to maintaining one of the most robust responsible gaming frameworks available to players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Our responsible gaming programme is built on four core pillars: prevention, awareness, player empowerment, and support. Prevention means we verify the age and identity of every player before they can deposit or wager a single taka. Awareness means we provide clear, honest information about the risks of gambling alongside every promotional communication we send. Player empowerment means we give you direct control over how, when, and how much you play — through the tools described in this document. Support means that whenever a player or their family member needs help, our team is available 24 hours a day, seven days a week.

hibagee does not profit from problem gambling. Players who are struggling are actively encouraged to use our self-exclusion tools and to seek help from our support team. We take every responsible gaming request seriously and act on it promptly, without question or pressure.

hibagee is strictly an adult platform. You must be aged 18 years or above to register an account, make a deposit, place a bet, or participate in any game or promotion on hibagee. This requirement is non-negotiable and applies to all players across Bangladesh without exception.

Every new account registration on hibagee is subject to mandatory age verification. During the Know Your Customer (KYC) process, you will be required to submit a valid proof-of-identity document — such as your National Identity Card (NID), passport, or driver's licence — that confirms your name and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be permanently closed and any balance will be returned to the original payment method.

Protecting Young People

If you share a device with children or young people, we strongly recommend using browser-level parental controls or device parental-management tools to prevent accidental access to hibagee. Always log out of your hibagee account when you have finished your session, and ensure your account password is not stored or accessible on a shared device.

hibagee cooperates fully with any verified complaint from a parent or legal guardian regarding underage access, and we have zero tolerance for any attempt by a minor to register on the platform or access it via another person's account.

Deposit limits are one of the most effective tools for keeping your gambling activity within a budget you are comfortable with. hibagee allows you to set a maximum deposit cap at three levels: daily, weekly, and monthly. Once a deposit limit is set, you cannot deposit more than the specified amount in Bangladeshi Taka (BDT) within the corresponding period, regardless of which payment method you use — whether that is bKash, Nagad, Rocket, Upay, or a bank transfer.

How to Set a Deposit Limit

• Log in to your hibagee account and navigate to the Account Settings panel.
• Select Responsible Gaming from the settings menu.
• Choose Deposit Limits and select daily, weekly, or monthly.
• Enter your chosen limit in BDT (e.g., ৳5,000 per day, ৳20,000 per week, ৳50,000 per month).
• Confirm the change. The limit takes effect immediately.

If you reach your deposit limit during a session, hibagee will display a notification informing you that no further deposits can be processed until the limit period resets. Your existing balance (if any) remains accessible, but no new funds can be added until the relevant period — day, week, or month — rolls over.

Self-exclusion is a voluntary agreement between you and hibagee to suspend access to your account for a defined period. It is the strongest responsible gaming tool available on the platform and is designed for players who feel their gambling is getting out of control or who simply wish to step away completely.

hibagee offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent exclusion. All self-exclusion requests are processed by our responsible gaming team within 24 hours of receipt, and in most cases the account suspension is applied within minutes. Once a self-exclusion is active, you will be unable to log in, deposit, or place any bet on hibagee for the full duration of the chosen period.

What Happens During Self-Exclusion

• Your hibagee account is locked and inaccessible for the exclusion period.
• All promotional and marketing communications from hibagee are stopped immediately.
• Any pending bonus offers or promotional rewards are voided and cancelled.
• Your account balance (if any) is preserved and will be returned to you upon account closure via your original payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• The self-exclusion cannot be reversed before the minimum period has elapsed — even if you contact our support team and request early reinstatement.

How to Request Self-Exclusion

1. 1
   Contact our Support Team Email support@hibagee with the subject line "Self-Exclusion Request" or reach out via the 24/7 live chat on hibagee.
2. 2
   Confirm Your Identity Our team will ask you to verify your account with your registered mobile number and username to ensure the request is processed on the correct account.
3. 3
   Choose Your Exclusion Period Select 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Our team will advise you honestly if they believe a longer period may be more appropriate given the circumstances.
4. 4
   Exclusion Activated Your account is locked within 24 hours (usually within minutes). You will receive a confirmation email to your registered address once the exclusion is active.
5. 5
   After the Exclusion Period For temporary exclusions, you must actively contact us to request reinstatement after the period ends — your account will not reopen automatically. A mandatory 24-hour reflection period applies before reinstatement.

A time-out (also called a "cooling-off period") is a shorter form of voluntary account pause designed for players who want to take a temporary break from gambling without committing to a full self-exclusion. Time-outs on hibagee are available for the following durations: 24 hours, 48 hours, 7 days, and 30 days.

During a time-out, your hibagee account is completely inaccessible. You cannot log in, place bets, deposit funds, or participate in any promotions. At the end of the chosen time-out period, your account will automatically become accessible again — but only if you actively log in. If you do not log in, the account remains dormant until you choose to resume.

Time-Out vs. Self-Exclusion

Time-outs are suitable for players who feel they need a short break to re-establish perspective — for example, after a losing streak or a period of playing more frequently than usual. Self-exclusion is more appropriate for players who feel their gambling has become genuinely problematic and requires a sustained period away from the platform. If you are unsure which tool is right for you, please contact our support team at support@hibagee and they will help you choose the most appropriate option without judgement.

Problem gambling can develop gradually and is often difficult to recognise in oneself. hibagee encourages all players to regularly check in with their own gambling behaviour and to be honest about whether gambling is still a source of entertainment or whether it has begun to cause harm.

Behavioural Warning Signs

• Gambling with money needed for essential expenses — rent, food, utility bills, or family obligations.
• Borrowing money from family, friends, or informal lenders (NGOs, microfinance) to fund gambling activity.
• Chasing losses — continuing to gamble in an attempt to win back money already lost.
• Lying to family members or friends about how much time or money you spend gambling.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to cut down.
• Gambling as a way to escape stress, depression, loneliness, or personal problems.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Neglecting work, studies, or family responsibilities because of gambling time.
• Spending increasing amounts to achieve the same level of excitement from gambling.
• Feeling guilt or shame after gambling sessions but continuing to gamble regardless.

Financial Warning Signs

• Regularly withdrawing or transferring more from bKash, Nagad, Rocket, or bank accounts than you planned.
• Unexplained depletion of savings or household funds.
• Selling personal assets to fund gambling activity.
• Accumulating debt as a direct or indirect result of gambling.

The following self-assessment questions are adapted from internationally recognised responsible gambling screening tools. They are provided here as a private, informal guide to help you evaluate whether your current gambling behaviour is healthy. There are no scores or judgements — this is for your own reflection only.

Read each question honestly and consider whether it has applied to your gambling behaviour in the past 12 months. If you answer "Yes" to two or more of the questions below, we strongly encourage you to contact the hibagee responsible gaming team or one of the external help organisations listed in Section 8.

hibagee's responsible gaming team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all public holidays. Whether you want to set a deposit limit, activate self-exclusion, or simply talk to someone about whether your gambling behaviour is healthy, our team is here to help without judgement.

In addition to hibagee's own support channels, we encourage players to reach out to professional organisations that specialise in gambling-related harm. Seeking external support is a positive and courageous step, and hibagee fully supports your right to access independent help at any time.